1第三章常用战略咨询工具....................................................................................................2第一节战略分析工具...........................................................................................................2一、PEST分析.............................................................................................................2二、五种力量模型......................................................................................................8三、利益相关者分析................................................................................................13四、竞争者分析.............................................................................................................18五、价值链分析.............................................................................................................23六、雷达图.....................................................................................................................28七、因果分析............................................