2011年合肥东宇物业管理有限公司客服中心工作手册

www.fdcsky.cn中国地产商域网www.fdcsky.cn中国地产商域网客服中心工作手册2008--发布2008--实施合肥东宇物业管理有限公司发布合肥东宇物业管理有限公司客服工作手册章节号0、1主题目录版本/修订1/0页次1/2目录1.客服中心岗位结构图······························42.客服主管岗位职责································53.客服前台岗位职责·······························64.办公内勤岗位职责·······························75.物业管理员岗位职责······························86.泳馆主管···································97.泳馆前台服务员································108.泳馆救生员·································119.办公环境管理规范······························1210.员工仪容仪表管理规范····························1311.员工行为举止规范······························1412.员工语言使用规范······························1513.员工电话使用规范······························1614.员工接待客户规范······························1715.客服中心值班与交接班作业规程·························1916.入伙操作规程································2217.入住操作规程································2418