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上海申能物业管理有限公司ISO9001－2000版管理处经理操作手册上海申能物业管理有限公司ISO9001－2000版管理处经理操作手册上海申能物业管理有限公司文件编号:SW-JL管理处经理操作手册2004版受控状态：文件发放号：年月日发布年月日实施目录总则·········································································································3公司服务宗旨······························································································3公司精神····································································································3公司质量方针······························································································3公司质量目标······························································································3公司简介···································································································4公司管理框架图···························································································5第一章职责······································································