受埃森哲委托撰写的ForresterConsultingThoughtLeadershipPaper2015年9月客户时代的数字化转型目录执行摘要...............................................................................................................1客户体验是数字化转型的核心..............................................................................2企业在数字化转型之旅中还有很长的路要走.......................................................3第三方解决方案提供商可弥补差距并推动转型...................................................5重要建议...............................................................................................................7附录A:方法........................................................................................................8附录B:补充材料................................................................................................8附录C:尾注........................................................................................................8关于FORRESTERCONSULTINGForresterC