Medaia-消费者参与调查报告（英文）-2019.2-30页

1CustomerEngagementNowRealTimeistheRightTimeAMedalliaStudyCUSTOMERENGAGEMENTNOW每日免费阅读行业报告1、每日星球内分享10+精品报告；2、不定时分享国际投行报告，脱水研报等；3、行业报告均为公开内容，版权归原作者所有，星球仅分享内部学习。扫描右侧二维码即刻加入【行业报告（免费）】星球（此页只为更多需要行业报告的朋友提供便利，希望不会影响您的阅读，谢谢理解！）02CustomerEngagementNowMethodologyMedalliacommissionedapanelsurveyof3,000consumersfromthreecountries—theU.S.(1,000),theU.K.(1,000),andAustralia(1,000).Thecollectedsamplewasmatchedtothecensusofeachcountryonageandgender.03CustomerEngagementNowThedigitaltransformationhasrevolutionizedthelivesofconsumers,whonowuseavarietyofdigitaldeviceseveryday—fromsmartphonesandvirtualassistants,tomessagingapps,connectedTVs,andchatbots.Eighty-twopercentofconsumerscurrentlyhaveoruseconnecteddevicestotheinternet—youngergenerations(GenZandMillennials)at92percent—withanexpectedincreaseinsmarttechnologyusageinthene